Citibank Online Login

Video demonstration and instructions on how to use the Citibank Online Login:

Steps to follow to login:

  1. Place the Citibank Online login page URL onto your web browser: https://online.citibank.com/US/JPS/portal/Index.do#
  2. Now that you are directed to its login page, type in your User ID on the first text field requiring such.
  3. Next, move on to the next text field requiring your password. Note: Be extra careful in inputting your password. Make sure you are inputting the correct password.
  4. Lastly, click the blue sign on button and you will now be directed to your Citibank Online account. Enjoy!

 

Having problems logging in? Reset your login credentials:

  1. Let us repeat the first step you made when you first tried to login to Citibank Online. Place the Citibank Online login page URL onto your web browser: https://online.citibank.com/US/JPS/portal/Index.do#
  2. On this site where you logged in for the first time, find the Forgot User ID or Password? link and click it.
  3. On this third step, you will be directed to their Sign On help page and you will need your Credit or ATM/Debit Card with you.
  4. On the same page, find the text field that requires you to input your ATM/Debit Card number and then click Continue.
  5. You will now be directed to a new page asking for your PIN (the code you enter at ATMs) and then click Continue.
  6. Lastly, you will be then sent with a User ID reminder and you can now access your Citibank Online account.

 

If all else fails, contact Citibank Online to help you with your login process:

Make a call!

Online Banking and Citi Financial Tools Support: 1-800-374-9700 TTY: 1-800-788-0002

Bank Account Information: 1-800-627-3999 TTY: 1-800-945-0258

Bill Payments: 1-800-374-9700

Citi Private Bank Account Inquiries: 1-800-870-1073

Write them!

Citibank Client Services

Citi Inquiries: 100 Citibank Drive, San Antonio, TX 78245

Send them an email!

Send an email through this link and follow the onscreen instructions: https://www.citibank.com/domain/contact/visitor_email/form.htm

Ask them on Twitter!

Follow @AskCiti and address your grievances, comments and suggestions! Note: Do not disclose any private/confidential information.

 

Reminder! Please do not forget to bookmark this page and check back later for any changes on the login process as we are trying to provide the most up to date information regarding Citibank Online login process. Good luck and have a nice day!